Privacy Policy

Introduction

The terms "We" / "Us" / "Our" / "Company" individually and collectively refer to Prayan Jewels, and the terms "You" / "Your" / "Yourself" refer to the users of our website.

This Privacy Policy is an electronic record formed under the Information Technology Act, 2000 and the rules made thereunder. It is a legally binding document between you and Prayan Jewels governing your use of our website and services at prayanjewels.com.

By using our website, you indicate that you understand, agree, and consent to this Privacy Policy. If you do not agree, please do not use this website.

Information We Collect

To provide our services, we collect the following types of information:

• Personal information: Name, email address, phone number, and delivery / billing address
• Account information: Login credentials and account preferences
• Order information: Purchase history, selected products, quantities, applied coupons, and shipping details
• Payment information: Payment method type (UPI, card, COD). Card or UPI credentials are processed directly by PhonePe and are never stored on our servers
• Wallet & referral data: Wallet balance, transaction history, referral codes used or generated

How We Use Your Information

We use your information to:

• Process, fulfil, and track your orders
• Send order confirmations, shipping updates, and delivery notifications via email and SMS
• Manage your account, wallet balance, and referral rewards
• Validate and apply coupon codes and promotional offers
• Provide customer support and respond to your queries
• Verify your identity for guest order tracking (OTP via email)
• Prevent fraud, abuse, and ensure platform security
• Improve our website, product listings, and overall user experience
• Send promotional communications (only with your consent; you may opt out at any time)

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Payment processors: PhonePe receives your payment details to process online transactions securely
• Logistics partners: Your name, address, and phone number are shared with our courier partners to fulfil delivery
• Communication services: Email and SMS providers (e.g., Supabase Auth, Msg91) are used to send transactional notifications
• Legal requirements: When required by law, court order, or government authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the new entity

Cookies & Session Data

We use cookies and local storage to:

• Maintain your login session (authenticated users) or guest cart session (valid for 30 days)
• Remember your cart items across visits
• Store your preferred delivery address for faster checkout

You can disable cookies in your browser settings, but this may affect the functionality of the website (e.g., cart and login features).

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• HTTPS encryption for all data transmitted between your browser and our servers
• HMAC-SHA256 signed tokens for guest order verification (OTP hashed, never stored in plain text)
• Payment credentials handled exclusively by PhonePe – never stored on our servers

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Wallet credits earned through our promotional programs (including signup bonuses and referral rewards) expire after 30 days if unused. Referral rewards to referrers are credited after the return/exchange window (default 7 days) has passed following delivery. You may request deletion of your account and associated data by contacting us, subject to applicable legal and business requirements.

Your Rights

You have the right to:

• Access and update your personal information via your account profile
• Request deletion of your personal information by contacting us
• Opt out of marketing communications at any time
• Request a copy of the personal data we hold about you

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites (e.g., courier tracking portals, payment gateways). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

For any questions or concerns about this Privacy Policy: